Steps and Ladders Returns Policy
Unwanted Item(s)
If for any reason you are unhappy with your purchase(s) you can return it/them to us in the original condition within 14 days of the date you received the item(s) and we will issue a full refund for the price you paid (original delivery and return delivery costs, wherever made by Steps And Ladders, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

Damaged Item(s)
If you are returning item(s) because of an error on our part or because of damage, we will refund the delivery charges incurred in sending the item(s) to you and pay your costs of returning it/them to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Steps And Ladders will check item(s) returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item and to recover our fees and expenses from you.
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Scaffold Towers UK - www.scaffold-towersuk.co.uk
Airfield Industrial Estate, Muck Lane, Rackheath, Norwich, Norfolk NR13 6ST
Tel: 01603 735130 - Fax: 01603 722844 - VAT: 783 862 483 - eMail: enquiries@stepsandladders.co.uk